Terms and Conditions

Effective Date: 27/11/2024

Welcome to www.kanakaveda.com. These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to these Terms. If you do not agree, please refrain from using our website.

1. General Information

Website Owner: KANAKAVEDA
Contact Information: info@kanakaveda.com | 9820145314

2. Use of Website

2.1 Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to use this website.

2.2 Permitted Use

You agree to use this website only for lawful purposes and in accordance with these Terms.

2.3 Prohibited Use

You may not:

Use the website for fraudulent purposes.
Copy, distribute, or modify any content without authorization.
Attempt to interfere with the website’s functionality or security.
Use the website to harm others or distribute malicious software.

3. Products and Services

3.1 Product Information

We strive to ensure that all product descriptions, pricing, and availability are accurate. However, errors may occur. We reserve the right to correct any errors and update information without prior notice.

3.2 Orders

Placing an order constitutes an offer to purchase.
We reserve the right to accept or reject any order for any reason, including product availability or payment issues.

3.3 Pricing and Payment

All prices are listed in INR (or the applicable currency) and include applicable taxes unless stated otherwise.
Payment must be made through the methods specified on our website.

3.4 Shipping and Delivery

Shipping timelines and costs will be provided at checkout.
Delivery dates are estimates and may be subject to delays beyond our control.

3.5 Returns and Refunds

Please refer to our Return and Refund Policy [link to the policy] for details.

4. Intellectual Property

All content on this website, including text, images, logos, videos, and software, is the intellectual property of Kanakaveda Healthcare & Wellness Pvt. Ltd. or its licensors. You may not use any content without explicit permission.

5. Disclaimers

5.1 Health Disclaimer

The information provided on this website is for educational purposes only and is not a substitute for professional medical advice.
Always consult a healthcare professional before using our products or services.

5.2 Limitation of Liability

Kanakaveda is not liable for any indirect, incidental, or consequential damages arising from the use of this website or products.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy policies, or terms of use.

7. User Accounts

You may need to create an account to access certain features.
You are responsible for maintaining the confidentiality of your account information.
Kanakaveda reserves the right to terminate accounts for any violation of these Terms.

8. Privacy Policy

Your use of this website is also governed by our Privacy Policy[link to the Privacy Policy].

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of India.
Any disputes arising from these Terms will be resolved in the courts of Mumbai, Maharashtra.

10. Modifications to Terms

Kanakaveda reserves the right to modify these Terms at any time. Updated terms will be posted on this page with an updated effective date. Your continued use of the website constitutes acceptance of the updated Terms.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@kanakaveda.com
Address: Kanakaveda, B-9, Sujata Niwas, S V Road, Bandra West, Mumbai, India - 400050
Phone: +91 9820145314 / +91 (022) 65010463

Thank you for trusting Kanakaveda with your health and wellness journey.

Kanakaveda

Return and Refund Policy

Effective Date: [27/11/2024]

At Kanakaveda, customer satisfaction is our priority. This Return & Refund Policy outlines the terms for returning products and obtaining refunds. By purchasing from www.kanakaveda.com, you agree to this policy.

1. Eligibility for Returns

1.1 Conditions for Returns

You may return a product if:

It is unused, unopened, and in its original packaging.
The return is requested within [7/14/30 days – specify based on your policy] from the date of delivery.
It was received damaged, defective, or incorrect.

1.2 Non-Returnable Products

The following items are not eligible for returns:

Products that have been opened or partially used.
Perishable items (e.g., beverages, supplements with a short shelf life).
Custom-made or personalized products.
Items purchased during clearance or promotional sales (unless defective).

2. Process for Returns

2.1 How to Initiate a Return

To request a return, please follow these steps:

Contact our Customer Support Team at info@kanakaveda.com or +91 9820145314.
Provide your order details, including the order ID, product name, and reason for the return.
Our team will verify your request and provide instructions for returning the product.

2.2 Return Shipping

Customers are responsible for return shipping costs unless the product is defective or incorrect.
We recommend using a tractable shipping service to ensure the safe return of the product.

3. Refund Policy

3.1 Refund Eligibility

Refunds will be processed if:

The returned product meets the eligibility criteria.
The return has been approved by our team.

3.2 Refund Process

Refunds will be issued to the original payment method used during purchase.
Processing time for refunds is typically [5-7 business days – or specify your time frame] after the return is received and inspected.

3.3 Partial Refunds

Partial refunds may be granted in certain situations, such as:

Products returned with minor damage not caused by shipping or manufacturing defects.
Returns initiated beyond the eligible return window but approved by our team.

4. Damaged or Defective Products

4.1 Reporting Damaged or Defective Items

If you receive a damaged, defective, or incorrect product:

Notify us within [48 hours] of delivery.
Provide clear photos of the product and packaging.

We will arrange for a replacement or refund at no additional cost to you.

5. Cancellations

5.1 Order Cancellations

You may cancel your order if:

The cancellation request is made before the order is shipped.
A full refund will be processed to your original payment method.

5.2 Cancellations After Shipping

If the order has been shipped, the return process must be followed after delivery.

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@kanakaveda.com
Address: Kanakaveda, B-9, Sujata Niwas, S V Road, Bandra West, Mumbai, India - 400050
Phone: +91 9820145314 / +91 (022) 65010463

Thank you for trusting Kanakaveda with your health and wellness journey.

Kanakaveda

Terms and Conditions

Return and Refund Policy

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