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Terms and Conditions

  

Effective Date: 27/11/2024

Welcome to www.kanakaveda.com. These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to these Terms. If you do not agree, please refrain from using our website.

  

1. General Information

  • Website Owner: KANAKAVEDA
  • Contact Information: info@kanakaveda.com     | 9820145314

  

2. Use of Website

2.1 Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to use this website.

2.2 Permitted Use

You agree to use this website only for lawful purposes and in accordance with these Terms.

2.3 Prohibited Use

You may not:

  • Use the website for fraudulent purposes.
  • Copy, distribute, or modify any content without authorization.
  • Attempt to interfere with the website’s functionality or security.
  • Use the website to harm others or distribute malicious software.

  

3. Products and Services

3.1 Product Information

We strive to ensure that all product descriptions, pricing, and availability are accurate. However, errors may occur. We reserve the right to correct any errors and update information without prior notice.

3.2 Orders

  • Placing an order constitutes an offer to purchase.
  • We reserve the right to accept or reject any order for any reason,      including product availability or payment issues.

3.3 Pricing and Payment

  • All prices are listed in INR (or the applicable currency) and      include applicable taxes unless stated otherwise.
  • Payment must be made through the methods specified on our website.

3.4 Shipping and Delivery

  • Shipping timelines and costs will be provided at checkout.
  • Delivery dates are estimates and may be subject to delays beyond      our control.

3.5 Returns and Refunds

  • Please refer to our Return and Refund Policy [link to the      policy] for details.

  

4. Intellectual Property

All content on this website, including text, images, logos, videos, and software, is the intellectual property of Kanakaveda Healthcare & Wellness Pvt. Ltd. or its licensors. You may not use any content without explicit permission.

  

5. Disclaimers

5.1 Health Disclaimer

  • The information provided on this website is for educational      purposes only and is not a substitute for professional medical advice.
  • Always consult a healthcare professional before using our products      or services.

5.2 Limitation of Liability

  • Kanakaveda is not liable for any indirect, incidental, or      consequential damages arising from the use of this website or products.

  

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy policies, or terms of use.

  

7. User Accounts

  • You may need to create an account to access certain features.
  • You are responsible for maintaining the confidentiality of your      account information.
  • Kanakaveda reserves the right to terminate accounts for any      violation of these Terms.

  

8. Privacy Policy

Your use of this website is also governed by our Privacy Policy[link to the Privacy Policy].

  

9. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of India.
  • Any disputes arising from these Terms will be resolved in the      courts of Mumbai, Maharashtra.

  

10. Modifications to Terms

Kanakaveda reserves the right to modify these Terms at any time. Updated terms will be posted on this page with an updated effective date. Your continued use of the website constitutes acceptance of the updated Terms.

  

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: info@kanakaveda.com
  • Address: Kanakaveda, B-9, Sujata Niwas, S V Road,      Bandra West, Mumbai, India - 400050
  • Phone: +91 9820145314 / +91 (022) 65010463

  

Thank you for trusting Kanakaveda with your health and wellness journey.

Kanakaveda 

Return and Refund Policy

  

Effective Date: [27/11/2024]


At Kanakaveda, customer satisfaction is our priority. This Return & Refund Policy outlines the terms for returning products and obtaining refunds. By purchasing from www.kanakaveda.com, you agree to this policy.

  

1. Eligibility for Returns

1.1 Conditions for Returns

You may return a product if:

  • It is unused, unopened, and      in its original packaging.
  • The return is requested      within [7/14/30 days – specify based on your policy] from the date      of delivery.
  • It was received damaged,      defective, or incorrect.

1.2 Non-Returnable Products

The following items are not eligible for returns:

  • Products that have been      opened or partially used.
  • Perishable items (e.g.,      beverages, supplements with a short shelf life).
  • Custom-made or personalized      products.
  • Items purchased during      clearance or promotional sales (unless defective).

  

2. Process for Returns

2.1 How to Initiate a Return

To request a return, please follow these steps:

  1. Contact our Customer Support      Team at info@kanakaveda.com or +91 9820145314.
  2. Provide your order details,      including the order ID, product name, and reason for the return.
  3. Our team will verify your      request and provide instructions for returning the product.

2.2 Return Shipping

  • Customers are responsible      for return shipping costs unless the product is defective or incorrect.
  • We recommend using a tractable      shipping service to ensure the safe return of the product.

  

3. Refund Policy

3.1 Refund Eligibility

Refunds will be processed if:

  • The returned product meets      the eligibility criteria.
  • The return has been approved      by our team.

3.2 Refund Process

  • Refunds will be issued to      the original payment method used during purchase.
  • Processing time for refunds      is typically [5-7 business days – or specify your time frame] after      the return is received and inspected.

3.3 Partial Refunds

Partial refunds may be granted in certain situations, such as:

  • Products returned with minor      damage not caused by shipping or manufacturing defects.
  • Returns initiated beyond the      eligible return window but approved by our team.

  

4. Damaged or Defective Products

4.1 Reporting Damaged or Defective Items

If you receive a damaged, defective, or incorrect product:

  1. Notify us within [48      hours] of delivery.
  2. Provide clear photos of the      product and packaging.

We will arrange for a replacement or refund at no additional cost to you.

  

5. Cancellations

5.1 Order Cancellations

You may cancel your order if:

  • The cancellation request is      made before the order is shipped.
  • A full refund will be      processed to your original payment method.

5.2 Cancellations After Shipping

If the order has been shipped, the return process must be followed after delivery.

  

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: info@kanakaveda.com
  • Address: Kanakaveda, B-9, Sujata Niwas, S V Road,      Bandra West, Mumbai, India - 400050
  • Phone: +91 9820145314 / +91 (022) 65010463

  

Thank you for trusting Kanakaveda with your health and wellness journey.


Kanakaveda 

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